Customer Centric

case study list

  • Khazaen Dry Port
  • Saud Bahwan Group
  • Pizza Hut Oman
  • Petrofac Oman
  • Osool Poultry SAOC
  • Oman Electricity Transmission
  • Muscat Electricity Distribution
  • Arabian Industries LLC
  • Bank Muscat
  • Sohar Aluminium
  • National Finance Company
  • Pizza hut (ERP)

Bank Muscat

Company SnapShot

Bank Muscat is the leading financial institution in Oman with a strong presence in corporate banking, personal banking, investment banking, Islamic banking, treasury, private banking and asset management. The bank has the largest network of branches and electronic channels in Oman, as well as branches in Saudi Arabia, Kuwait and representative offices in Dubai (UAE), Iran and Singapore. The bank has been closely associated with the progressive march of the nation in all realms, participating in development projects and initiatives aiming at boosting the national economy. We continue to deliver on our commitment to the nation through strategic Corporate Social Responsibility (CSR) and Sustainability programs covering various segments.

Problem Statement

Looking for a reliable partner to provide professional support for maintaining their UPS system across Oman for all their Bank Branches, ATM and Islamic Banking Branches. A five year contract consist new UPS purchase and provide AMC for their existing UPS in various locations in Oman.


A highly resilient UPS systems in the financial services sector is very important. Banks dependent on highly resilient business infrastructure systems and services. Uninterruptible power supplies are therefore a vital and fundamental component. KR Comes up with a five year plan with Schneider range of UPS solutions, standby UPS, Annual Maintenance support ideally suited to Bank Muscat needs.


Make their infrastructures operationally efficient, both in terms of consumption and energy efficiency and sustainability. Increase efficiency by protecting their critical equipment, maintain access to customer files and process bills and payments in the face of an outage. UPS keep online and phone systems up as well, improving customer access and satisfaction. With reliable backup power, Bank Muscat can continue to serve their customer base when needed most.

Key Success Factor