Customer Centric

case study list

  • Khazaen Dry Port
  • Saud Bahwan Group
  • Pizza Hut Oman
  • Petrofac Oman
  • Osool Poultry SAOC
  • Oman Electricity Transmission
  • Muscat Electricity Distribution
  • Arabian Industries LLC
  • Bank Muscat
  • Sohar Aluminium
  • National Finance Company
  • Pizza hut (ERP)

Khazaen Dry Port

Company SnapShot

Khazaen Dry port is a joint venture between Asyad group and the Private Sector. Asyad, acting through KDP and its multiple business units is the main driver of the Sultanate of Oman Logistics Strategy 2040 as well as one of the the objectives of Oman Vision 2040 in the logistics and supply chain industries. Khazaen Dry Port (KDP) is the first dry port in Sultanate of Oman. Khazaen Dryport Company LLC has positioned itself as the foremost company in the region. Khazaen Dry port includes facilities for storage, logistics, consolidation of goods, maintenance for road & rail cargo carriers, and customs clearance services. Khazaen Dryport Company LLC wants to have a backbone record and wants to lay a foundation for future digitization initiative.

Problem Statement

Khazaen Dry Port Company LLC (KDP) was looking for a system integrator to implement a comprehensive Enterprise Dry Port Management Application with relevant experience and strong presence in the Sultanate of Oman. The system would have to primarily consist of: 1. Terminal Operating System – TOS 2. Enterprise Resource Planning System – ERP 3. Enterprise Helpdesk System 4. Website.


We proposed a system comprising of a leading Terminal Management System (TOS), an Enterprise Resource Planning (ERP) and a Helpdesk Software. The key product vendors for this solution were Kale Logistics, SAP Business One and ManageEngine Service Desk Plus. The implementation team comprised of the KICT team, Kale Logistics and Sapours, India Ltd. TOS Application (CAPELLA) Container Management System had been designed to address the myriad challenges and fulfil complete needs of CFS/ICD operators. It is adept to drive complete automation and visibility in container management functions. The solution addressed all the major issues faced by the KDP terminal operations, container inventory & yard management, b, back to town processes, maintenance & repairs. The solution also possesses a comprehensive reporting tool. It addresses the typical challenges of yard operations like terminal, Import – Export, domestic, and container inventory, among others. With a comprehensive reporting tool, CAPELLA ensured real-time visibility and control of CFS/ICD functions.


The solution improved the information security by providing visibility and assuring responsible governance. It was also able to comply with the various mandates while reducing the operational cost associated with the management of privileged accounts. And finally, it was able to fully integrate with existing systems.

Key Success Factor

The customer was looking for all the services to be integrated in one and provided to them. The key success factor of this project was the integration we provided to the company in their budget as it was a start-up.