Customer Centric

case study list

  • Khazaen Dry Port
  • Saud Bahwan Group
  • Pizza Hut Oman
  • Petrofac Oman
  • Osool Poultry SAOC
  • Oman Electricity Transmission
  • Muscat Electricity Distribution
  • Arabian Industries LLC
  • Bank Muscat
  • Sohar Aluminium
  • National Finance Company
  • Pizza hut (ERP)

National Finance Company

Company SnapShot

National Finance is the leading diversified non-banking finance company in the Sultanate of Oman. The company provides a wide array of financial products through a nationwide network of 20+ branches and digital platforms to a robust base of retail and corporate customers. Established in 1987, the company has built a strong reputation as the market leader trusted by thousands of customers across the Sultanate for their financing needs. Headquartered at Muscat, the award winning company has a well nurtured dealer relationships and is trusted for its standard of governance and well laid down systems and procedures powered by latest technology. The company is a responsible corporate citizen committed to support the community and, nation’s social growth and economic development goals. Building national talent is integrated in the company’s business growth strategy. The company is constantly improving its business processes, customer service standards and finance solutions portfolio to meet the evolving needs of the market.

Problem Statement

National Finance is operated in 20+ different places across Oman. Managing attendance of staff from a central place was a major challenge for the organization. Earlier system was not effective enough to provide desired solution to the customer. The Company was looking for a comprehensive time-attendance solution for tracking the movement of their staff situated at different locations from a central place as well as preventive annual services for their complete time and attendance infrastructure across Oman.


Having all discussion with National finance team, KR has offered comprehensive time-attendance solution for managing attendance and track staff movement from a single place. Matrix has installed total 25 Argo Face time-attendance terminals across all different locations. All these devices are connected via LAN with COSEC server installed at head office. HR can track attendance of all people from a central place. Moreover, he can generate different types of customized reports in different file formats without much effort.


Efficient time-attendance management Proper user database management Centralized monitoring and control from head office Increased productivity Customized reports as and when required

Key Success Factor